The future of healthcare works at OpenLoop.

OpenLoop is looking for a Learning & Development and Engagement Intern to join our HQ team in Des Moines, Iowa this summer (May 22 - July 28). This individual will be a member of the Human Resources Team and would work closely with the HR Manager, Human Resources Generalists and Internal Recruiter.  About the Internship Program The OpenLoop Summer Internship Program is designed to provide students a meaningful and supportive internship experience that mirrors the experience of being a full-time team member while also providing unique opportunities for networking and career growth. During this 10 week program, interns will have the opportunity to hear from a number of leaders across the organization both virtually and in-person. Additionally, interns will be able to collaborate on a cross functional group assignment which will be presented to the organization at the end of the internship program. About the Role Responsibilities include, but are not limited to: * Familiarize self with the various teams at OpenLoop as well as their pain points and area * Research vendors, speakers, etc locally and virtually to support internal L&D needs * Collect and arrange data including timeline, costs, and areas of impact * Connect with local and virtual volunteer organizations * Compile all details needed for volunteer event planning including potential timeline, cost and connection to the mission of OpenLoop * Connect with local and virtual organizations, compiling all relevant details for potential employee engagements * Assist with the creation of potential annual engagement and learning calendar * Create and update budgeting spreadsheets to forecast potential annual costs * Other duties as assigned About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About OpenLoop We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to incredible learning experiences, this role includes: * Hourly Pay * Paid holidays (Memorial Day & Fourth of July) * Pet friendly office * Office snacks and soft drinks

OpenLoop is looking for a Senior Director of Revenue Cycle Management to join our team remotely or at our HQ in Des Moines, Iowa.  * Develop and execute Revenue Cycle Management department strategies to optimize revenue and cash flow while maintaining compliance with federal, state, and payer-specific regulations * Oversee success of the end-to-end revenue cycle process, including patient registration, insurance verification, charge capture, coding, billing, collections, and account resolution * Establish and maintain effective communication channels with clients, ensuring their expectations are met and addressing any concerns promptly * Manages daily operations of RCM related to client reporting and relationships * Owns key client relationship management in relation to RCM items * Analyze and monitor key performance indicators (KPIs) to identify trends, opportunities for improvement, and potential risks * Collaborate with the executive team to develop and implement RCM policies, procedures, and best practices that align with industry standards and company objectives * Provide guidance and support to the RCM team in managing day-to-day operations, resolving complex billing issues, and maintaining strong relationships with payers * Continuously evaluate the effectiveness of RCM processes and systems, recommending and implementing changes to improve efficiency, productivity, and client satisfaction * Develop and maintain strong relationships with key stakeholders, including healthcare providers, payers, and regulatory agencies * Stay current with industry trends and regulatory changes affecting revenue cycle management, ensuring the organization remains agile and proactive in addressing challenges * Other duties as assigned

OpenLoop is looking for an experienced Marketing Director in the direct-to-consumer (D2C) industry to join our HQ team in Des Moines, Iowa. This role will report into the VP of Growth and collaborate closely with leadership, clinical operations and clinician recruitment. Exposure to Healthcare, SaaS or eCommerce a bonus! About the Role Responsibilities include, but are not limited to: * Partner with leadership to develop and implement overall D2C growth strategy * Build and run marketing campaigns to grow D2C acquisition, retention and revenue * Expand online brand awareness to national target audiences while optimizing CAC * Increase conversions on website and user portal to hit aggressive inbound lead goals * Partner with clinician recruitment to improve overall provider experience * Manage the D2C marketing budget to ensure campaigns are delivering expected ROI * Lead and mentor a small team of direct reports across various focus areas * Analyze and report on performance metrics to identify areas of optimization * Collaborate cross-departmentally to maximize campaign alignment and impact * Manage relationships with external D2C partners, including paid digital agency * Other duties as assigned About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to competitive salaries, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K Program * Flexible Schedule Sound like a good fit? We’d love to meet you.

OpenLoop is looking for a Scheduling Coordinator to join our HQ team in Des Moines, Iowa. This role will be a member of the Implementations Team, collaborating closely with the Clinical Operations Senior Program Manager.  About the Role Responsibilities include, but are not limited to: * Schedule provider shifts * Facilitate holiday scheduling * Efficiently optimize schedules * Provide day to day support for providers. * Coordinate Provider onboarding (including granting access to accounts/systems) * Other duties as assigned About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to competitive salaries, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K Program * Flexible Schedule

Responsibilities include, but are not limited to: * Apply for provider licenses in collaboration with the provider. * Monitor submitted license applications to determine status weekly. * Ensure all license applications are full and complete to streamline processing time. * Verify providers’ requirements for approval to work in specific states and plans. * Run licensing reports for new hires, identify continuing education, and additional license needs. * Understand continuing education requirements and maintain calendar for due dates. * Resolve license deficiencies and related issues within state board requirements. * Track and monitor license expirations and renewals for providers. * Assist in interpreting state requirements and communicate with state licensing boards as necessary. * Assist in the support of compliance and licensing initiatives. * Communicate requirements with internal teams and follow-up when necessary. * Act as system access administrator for related third parties. * Speak to providers via phone calls using appropriate telephone etiquette. * Email providers using professional email etiquette. * Effective data entry. * Complete special projects. * Other duties as assigned. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

OpenLoop is looking for an Operations Intern to join our HQ team in Des Moines, Iowa this summer (May 22 - July 28). This individual will be a member of the Operations Team and would work closely with the Operations Specialist and Director of Operations. About the Internship Program The OpenLoop Summer Internship Program is designed to provide students a meaningful and supportive internship experience that mirrors the experience of being a full-time team member while also providing unique opportunities for networking and career growth. During this 10 week program, interns will have the opportunity to hear from a number of leaders across the organization both virtually and in-person. Additionally, interns will be able to collaborate on a cross functional group assignment which will be presented to the organization at the end of the internship program. About the Role Responsibilities include, but are not limited to: * Familiarize self with and develop skills in Zoho One Suite of Products, OLH Application, Slack, GSheets, GDocs, MDStaff, Jira, and Notion to support the team’s needs * Research best practices and gather data on provider utilization * Research workflow tools (Jira and Zoho) and present findings on best practices for optimizing usage and automation * Assist with the documentation and review of processes for active systems (Jira and Zoho) * Help consolidate data from various GSheets to single documents for ease of access and use * Other duties as assigned About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About OpenLoop We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to incredible learning experiences, this role includes: * Hourly Pay * Paid holidays (Memorial Day & Fourth of July) * Pet friendly office * Office snacks and soft drinks

OpenLoop is looking for a Clinician Advocacy Intern to join our HQ team in Des Moines, Iowa this summer (May 22 - July 28). This individual will be a member of the Clinician Advocacy Team and would work closely with the Lead Clinician Advocate. About the Internship Program The OpenLoop Summer Internship Program is designed to provide students a meaningful and supportive internship experience that mirrors the experience of being a full-time team member while also providing unique opportunities for networking and career growth. During this 10 week program, interns will have the opportunity to hear from a number of leaders across the organization both virtually and in-person. Additionally, interns will be able to collaborate on a cross functional group assignment which will be presented to the organization at the end of the internship program. About the Role Responsibilities include, but are not limited to: * Assist the team with the processing of provider information updates (contact information, licenses, skillsets, etc.) * Manage recruitment production metrics through reports using data from various internal platforms * Review and update our Master Roster * Identify discrepancies and opportunities for workflow improvement * Develop skills in Zoho, OLH Application, Slack, GSheets, GDocs, MDStaff, and Notion to support the team’s needs * Other duties as assigned About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to incredible learning experiences, this role includes: * Hourly Pay * Paid holidays (Memorial Day & Fourth of July) * Pet friendly office * Office snacks and soft drinks Sound like a good fit? We’d love to meet you.

OpenLoop is looking for a Medical Coding Specialist to join our team remotely or at our HQ in Des Moines, IA. This role will be a member of the Revenue Cycle Management team reporting to the RCM Director. Responsibilities include, but are not limited to: * Support Revenue Cycle Management Team by auditing physician coding and clinical documentation for correct code assignment and medical necessity support. * Timely resolution of insurance claims including appeals and other similar items * Act as a resource for documentation, coding, claim review/submission process, billing questions, and accounts receivable by staying up-to-date with local, state, federal laws, regulations, and guidelines * Queries and follows up with providers when charts need updating in order to apply the most appropriate coding for the procedures performed * Prepares and submits clean claims to various insurance payers both electronic and paper. * Works with patients to review billing issues and process outstanding balances. * Contact insurance carriers to verify eligibility and authorizations. * Answering patient or insurance coding inquiries via telephone. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to competitive salaries, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K Program * Flexible Schedule Sound like a good fit? We’d love to meet you.

OpenLoop is looking for an Internal Recruiter with a passion for healthcare delivery to join our HQ team in Des Moines, Iowa. This role will be a member of the HR Team, collaborating closely with the HR Manager. About the Role Responsibilities include, but are not limited to: * Support internal recruiting efforts for the organization * Collaborate with hiring managers to prioritize need & draft job descriptions * Publish and track performance of open positions on website and job sites * Balance inbound applicants & outbound hunting for internal candidates * Hold round one interviews and coordinate hand-offs / next steps with managers * Assist with day to day HR operations like onboarding, training & internal marketing * Other projects / duties as assigned for overall benefit to the organization About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture  We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits  In addition to competitive salaries, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K Program * Flexible Schedule Sound like a good fit? We’d love to meet you.

OpenLoop is looking for a critical and creative thinker to join our team as an HR Analyst at our HQ in Des Moines, Iowa. This role will be a member of the Human Resources Team, collaborating closely with the HR Manager and Head of Human Resources. About the Role Responsibilities include, but are not limited to: * Owns HR related reporting with close collaboration with HR Leadership * Leverage various data sources to create analytical reports * Prioritize and scope analytics projects based on the value and urgency to the business * Design and develop stakeholder-ready reports, dashboards, and presentations to enable better people decisions * Present data and findings in a concise manner to HR team and all other relevant stakeholders * Special projects as needed * Assist with compensation analysis * Interdepartmental HR reporting including but not limited to payroll and headcount reports * Other duties as assigned About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to competitive salaries, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K Program * Flexible Schedule

OpenLoop is looking for a Director of Sales to join our team at our HQ in Des Moines, Iowa. This role will lead the Sales Team, collaborating closely with the COO, CEO, Account Management, Customer Success Team and Implementations Group. About the Role Responsibilities include, but are not limited to: * Act as a trusted partner and consultant to potential and newly signed clients * Cultivate relationships with industry stakeholders to better position OpenLoop in the healthcare landscape * Manage and mentor a team of Sales Representatives and Sales Executives * Master OpenLoop service offerings and value-added benefits to clients to execute improved account acquisition tactics * Motivate team members to consistently achieve or exceed quarterly goals * Own all work queues and SLAs across potential client accounts * Manage a strategic pipeline of large potential clients as well as client expansion opportunities * Understand integrations and technology in place at current clients * Improve processes at scale to streamline operational efficiencies * Serve as a subject matter expert in the field and regularly collaborate with internal resources on expanding areas in the field * Schedule and attend client visits, sales meetings, and conferences virtually or in person as required * Create a positive and encouraging work culture About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition to competitive salaries, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K Program * Flexible Schedule Sound like a good fit? We’d love to meet you.

OpenLoop is looking for an experienced, analytical, and results-oriented Clinician Marketing Manager to join our HQ team in Des Moines, Iowa. The ideal candidate will have a background in healthcare marketing, targeting patients and / or clinicians. This role will report directly to the VP of Growth and collaborate closely with the Clinician Advocacy Team. Responsibilities include, but are not limited to: * Staying current on latest clinician recruitment tactics and evolving trends, while sharing key findings with the team * Building comprehensive clinician recruitment strategy for our network and open roles * Drafting, posting and monitoring performance of open clinician job descriptions * Owning the clinician marketing budget, spend allocation, platforms and tools, and continually looking for ways to optimize * Measuring clinician campaign performance to identify what's working and what's not, then offering up recommended areas of testing / improvement * Identifying clinician advocacy pain points to design effective solutions that scale * Continually enhancing clinician recruitment and nurture campaigns for maximum impact * Collecting, interpreting, and reporting on clinician data within the team and to leadership, including feedback on / usage of our clinician portal * Expanding brand awareness of OpenLoop’s clinician network and D2C offerings * Driving required quality of traffic, engagement and conversions to the OpenLoop network * Other duties as assigned

OpenLoop is looking for a Customer Success Manager to join our team at our HQ in Des Moines, Iowa. This role will be a member of the Customer Success team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth. Responsibilities include, but are not limited to: * Set team KPIs, resolve problems and provide guidance to direct reports * Manage client escalations in partnership with Account Management * Gather complex needs and align them with proper internal resources needed to power our partners’ care delivery systems * Create and optimize processes to evolve our product and offerings * Identify gaps and train clinicians on various requirements needed to run our services * Work closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills development * Implementing client and patient workflows into tech platforms spanning a variety of verticals * Acting as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to competitive salaries, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K Program * Flexible Schedule Sound like a good fit? We’d love to meet you.

OpenLoop is looking for an Account Manager (Client Relations) to join our HQ team in Des Moines, Iowa. Responsibilities include, but are not limited to: * Managing existing client relationships * Nurturing and growing current accounts * Acting as a liaison between clients, implementations, and operations * Developing new and improved sales and support strategies * Coordinating and running effective and efficient meetings * Conducting regular account reviews and forecasting OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to competitive salaries, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K Program * Flexible Schedule Sound like a good fit? We’d love to meet you.

OpenLoop is looking for an Implementation Manager  to join our HQ team in Des Moines. This role will be a member of the Director of Customer Success. The ideal candidate will have experience integrating technology and services on a project-by-project basis. The Implementation Manager will regularly meet with executives on both the OpenLoop and client teams in order to align stakeholders, timelines, and expectations. This will include hosting regular meetings, sending status updates, and creating new processes where needed for a successful client onboarding experience. Responsibilities include, but are not limited to: * Partner with Sales to close new business and seamlessly handoff to Customer Success * Lead customer relationships from sales close to product implementation * Continuously improve existing processes to evolve our product and offerings * Align complex client needs with  internal resources to power our their care delivery systems * Identify gaps and train team members on various requirements needed to run our services * Act as a role player for handling tasks that have not been automated or trained * Work closely with Director of Customer Success, Customer Success team, and other operational departments to close gaps in product and team development * Speak with customers and create solutions for their workflows with OpenLoop * Improve team efficiency by creating optimum processes with technology and people * Be a proxy for the Director of Customer Success on various meetings and processes such as legal, customer success, and communications * Other administrative and operational duties as assigned. OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

OpenLoop is looking for a driven, personable, and detail-oriented Clinician Advocate to join our HQ team in Des Moines, IA or remotely. As a member of the Clinician Advocacy team, you will support the growth of our clinician network across all 50 states. We are looking for a Clinician Advocate with full-cycle recruiting experience in the healthcare field who is able to manage clinical relationships and articulate value propositions through a variety of mediums. Responsibilities include, but are not limited to: * Ensure OpenLoop attracts, hires, and retains top talent while growing a strong pipeline * Source and interview clinicians in alignment with clients' requirements (ie. culture-fit, specialties, telehealth competency, etc.) * Attract candidates using various sources such as social media, internal referrals, etc. * Successfully meet established metrics for recruiting and delivering results * Demonstrate enthusiasm for communicating our company’s vision and mission * Build and maintain relationships with candidates after placement to ensure we are providing maximum value and efficiency * Act as a liaison between OpenLoop clinicians and our internal client representatives * Coordinate internally across multiple verticals for timely clinician onboarding and anticipating future hiring needs OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom. In addition to competitive salaries and equity, this role includes: * Unlimited PTO — We believe in taking time off (and actually do it). * Medical, Dental and Vision — Because you, too, deserve access to great healthcare. * 401K Program — to save for your future. * Flexible Schedule and Work Policy. * Team Meet-ups and On-Site Visits — We love our team building in Des Moines! * The chance to change the future of medicine. Sound like a good fit? We’d love to meet you.

OpenLoop is looking for a Director of Account Management to join our team at our HQ in Des Moines, Iowa. This role will be a member of the Operations Team, collaborating closely with the COO. Responsibilities include, but are not limited to: * Owner of all work queues and SLA’s across clients * Understand all in operation integrations and technology in place at partner accounts * Improve processes at scale in key accounts to streamline operational efficiencies * Manage account management team and ensure no customer requests are being missed * Grow utilization in partner accounts * Understand OpenLoop’s available staffing and tech solutions in place to support scaling the operation in the next phase of growth * Partner with internal departments to meet client needs * At times serve as a trusted partner and consultant to clients, helping them find solutions * Other duties as assigned OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. In addition to competitive salaries, this role includes: * Unlimited PTO * Medical, Dental and Vision * 401K Program * Flexible Schedule and Hybrid Office * The chance to change the future of medicine Sound like a good fit? We’d love to meet you.